At Wahh Trips, we understand that plans can change. This Cancellation Policy outlines the terms and conditions for canceling car rental bookings. Please review this policy carefully before making any changes to your reservation.

1. Cancellation Timeframes

Cancellation fees and refunds are based on when you cancel your booking:

More than 48 hours before pickup:

• Full refund of rental charges
• No cancellation fees
• Security deposit fully refunded

24-48 hours before pickup:

• 50% refund of rental charges
• Processing fee may apply
• Security deposit fully refunded

Less than 24 hours before pickup:

• No refund of rental charges
• Cancellation fee equal to one day's rental
• Security deposit fully refunded

No-show or late pickup:

• No refund of rental charges
• Full cancellation fee applies
• Security deposit processing may be delayed

2. How to Cancel

You can cancel your booking through the following methods:

• Through your Wahh Trips account dashboard
• Using our mobile app
• By contacting customer support at support@wahhtrips.com
• By calling our support hotline at [Your Phone Number]

3. Refund Processing

Refunds are processed according to the following timeline:

• Refunds to credit/debit cards: 5-7 business days
• Refunds to digital wallets: 2-3 business days
• Bank transfers: 7-10 business days
• Security deposits: 24-48 hours after vehicle return

4. Exceptions to the Policy

We may make exceptions to our standard cancellation policy in the following circumstances:

• Medical emergencies (with documentation)
• Natural disasters or severe weather events
• Government-mandated restrictions
• Vehicle unavailability due to mechanical failure
• Other extenuating circumstances at our discretion

5. Vehicle Owner Cancellations

In the rare event that a vehicle owner needs to cancel a booking:

• Full refund of all charges to the renter
• Assistance in finding alternative vehicles
• Compensation for inconvenience (case by case basis)
• Penalty may apply to the vehicle owner

6. Modifications vs. Cancellations

Modifying your booking is different from canceling:

• Date/time changes may be subject to availability
• Vehicle changes may incur additional fees
• Modifications more than 24 hours before pickup typically incur no fees
• Last-minute modifications may be treated as cancellations

7. Force Majeure

Wahh Trips is not responsible for cancellations due to events beyond our control, including:

• Natural disasters
• Acts of terrorism or war
• Government actions or restrictions
• Pandemics or public health emergencies
• Transportation system disruptions

8. Special Promotions

Bookings made with promotional codes or special offers may have different cancellation terms:

• Non-refundable bookings are clearly marked during booking
• Limited-time offers may have stricter cancellation terms
• Special event bookings may have unique policies
• Promotional terms override standard policy when applicable

9. Dispute Resolution

If you disagree with a cancellation decision or refund amount:

• Contact customer support within 7 days of the cancellation
• Provide relevant documentation and details
• Request a review of your case
• Escalation to management if needed

10. Contact Information

For questions about our Cancellation Policy or to request a cancellation:
Email: support@wahhtrips.com
Phone: [Your Phone Number]
Live Chat: Available on our website and mobile app

Last updated: [Current Date]